SHIPMENTS AND RETURNS

WHAT ARE YOUR DELIVERY TIMES?

Packages are delivered between 09:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

HOW LONG WOULD IT TAKE FOR ME TO RECEIVE MY ORDER?

Usually it will take 2-5 Working Days to receive your order.

WHICH LOCATIONS DO YOU DELIVER TO?

We deliver to all over India.

DO YOU OFFER FREE SHIPPING?

Yes, we do. All orders of Rs. 500 and above enjoy free delivery, while a nominal delivery charge of Rs. 50 is applied on orders below.

WHY IS CASH-ON-DELIVERY NOT OFFERED FOR MY LOCATION?

Availability of Cash-on-Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Please enter your pin code on the product page to check if Cash-on-Delivery is available in your location. In addition, our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.

 

HOW IS THE DELIVERY TIME CALCULATED?

Estimated delivery time depends on the following factors:

1 - Product(s) selected

2 - The destination pin-code e.g. 110014 to which you want the order to be shipped to

3 - Ours location

 

Please note that VANDEU is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?

All VANDEU packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

WHO IS YOUR DELIVERY PARTNER?

We partner with Blue DartFedEx , Delhivery Ekart Xpress Bees & Ecom Express for deliveries in India.

 

 

CAN I MODIFY MY DELIVERY ADDRESS?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.